Terms of Service

1. Acceptance

By creating an account or using Entangled Text ("the Platform," "Service," "we," "us," or "our"), you ("User," "you," or "your") agree to these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Entangled Text is a web-based platform that provides tools for AI-assisted book writing and content generation. The Platform includes built-in AI options (such as Free AI and, for Pro/Ultra subscribers, Kestrel — Pro / Ultra). AI-generated content is produced by third-party model providers under platform-managed routing. Personal provider API keys are not required for Free, Pro, or Ultra. Entangled Text offers a free plan and optional paid subscriptions; we may change plan features or availability, subject to section 2a.

2a. Plans, billing, and refunds

Plans. The Free plan requires no payment method. Pro and Ultra are optional monthly subscriptions, priced in US dollars and listed on our pricing page, which is the current source for prices, included capacity, and what each plan adds. Word top-ups are one-time purchases that add capacity to your current billing cycle; they are not a separate subscription and do not renew.

Billing. Subscriptions are billed in advance for each monthly period and renew automatically until you cancel. Payments are processed by Stripe or PayPal; we do not receive or store your full card number. You authorise us to charge your chosen payment method for each renewal at the then-current price for your plan.

Cancellation. You may cancel at any time from Billing in your dashboard. Auto-renewal stops immediately. You keep paid-plan access until the end of the period you have already paid for, after which your account returns to the Free plan. Cancelling does not delete your books, and your existing manuscripts and exports remain available on the Free plan.

Refunds. We do not issue prorated refunds for unused days in a period you have already paid for, and we do not refund top-up words that have already been spent. Unused top-up words do not carry over into a cancelled account as a paid pool. Nothing in this section limits any refund, cancellation, or withdrawal right you have under the consumer law of your own country, which applies regardless of these terms. If you believe a charge is wrong — for example, you were billed after you cancelled — contact us using the email on your account and we will review the Stripe or PayPal record. Do not send card numbers by email.

Failed payments and price changes. If a renewal payment fails, paid features may be paused until payment succeeds; your content is not deleted. We will give you reasonable advance notice of any price increase that affects your subscription, and you may cancel before it takes effect.

3. Your Account and Conduct

You must provide accurate registration information and keep your account credentials secure. You are responsible for all activity under your account, whether authorized by you or not. You agree to notify us immediately of any unauthorized access to your account. You agree not to use the Service for any illegal purpose, to violate any applicable laws or third-party rights, or to abuse the Platform (e.g. excessive automated requests, circumventing rate limits). We may suspend or terminate accounts at our sole discretion for any violation of these terms or for any reason we deem necessary to protect the Service or other users.

4. Included AI — No Personal Keys Required

Built-in Free AI and Pro/Ultra AI do not require personal API keys. Platform credentials used for included Kestrel pools are managed by us. Internal operator tools may store encrypted credentials for platform operations; those tools are not a customer plan feature.

5. AI-Generated Content

All content generated through the Platform is produced by third-party AI services. You acknowledge and agree that:

• AI-generated content may be inaccurate, incomplete, misleading, biased, offensive, or otherwise unsuitable.
• You are solely responsible for reviewing, editing, and verifying all generated content before use or publication.
• We make no representations or warranties regarding the accuracy, quality, originality, or fitness of any AI-generated content for any purpose.
• We are not liable for any claims, damages, or losses arising from your use or publication of AI-generated content, including but not limited to claims of copyright infringement, defamation, plagiarism, or factual inaccuracy.

6. Intellectual Property

You own your book. As between you and us, you retain all rights to everything you create here — premises, outlines, chapters, story bibles, covers, and exports — including material generated with AI assistance. We claim no ownership of your manuscripts and no right to publish, sell, license, or distribute them. Because we supply the AI access ourselves under platform-managed routing, you do not need a separate agreement with any model provider in order to use, publish, or sell what you generate. We do not use your manuscripts to train AI models.

One thing we cannot decide for you: copyright law in some countries, including the United States, protects only work that has meaningful human authorship, so passages that are purely machine-generated may not be protectable on their own even though we make no claim to them. The more you shape, revise, and edit, the stronger your position — which is why the studio is built around review and editing rather than one-click output. See our Copyright Policy. This is general information, not legal advice.

The Platform and its original code, design, and branding are owned by us and protected by applicable intellectual property laws. You may not copy, modify, distribute, or reverse-engineer the Platform software. By using the Service, you grant us the license necessary to store, process, and transmit your content solely to provide the Service.

7. Acceptable Use

You may not use the Service to generate or distribute illegal, harmful, or infringing content. You must comply with our rate limits and usage policies. We may remove content or suspend access if we reasonably believe it violates these terms or applicable law.

7a. Importing content from URLs

If you use URL import or similar features, you represent and warrant that:

• You own the content, have written permission from the copyright holder, or the work is in the public domain where you import it;
• You will not use the Service to copy content from third-party reading sites, paywalled material, or sources that prohibit automated access;
• You will not publish imported content on Discover unless you hold the necessary rights;
• You comply with our Copyright & DMCA Policy.

We may block domains, cancel import jobs, remove content, or suspend accounts without notice if we reasonably believe an import violates these terms or applicable law. URL import is a technical convenience; we do not verify ownership.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, QUIET ENJOYMENT, ACCURACY, OR AVAILABILITY. We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant that any data, content, or information stored on the Platform will be preserved, backed up, or recoverable.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ENTANGLED TEXT, ITS OWNER(S), OPERATORS, AFFILIATES, OR CONTRIBUTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, including but not limited to loss of profits, revenue, data, or business opportunities; cost of procurement of substitute services; API costs, charges, or fees incurred through third-party providers; unauthorized access to or alteration of your data; any damages arising from your use of AI-generated content; or service interruptions, downtime, or data loss.

Our total aggregate liability for all claims arising out of or related to your use of the Service shall not exceed the total amount you have paid to us in the twelve (12) months preceding the claim, or ten US dollars (US$10.00), whichever is greater.

10. Indemnification

You agree to indemnify, defend, and hold harmless Entangled Text, its owner(s), operators, affiliates, and contributors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: your use of the Service or any content generated through it; your violation of these terms or any applicable law; any content you publish, distribute, or make available through the Service; and any third-party claims arising from your use of AI-generated content.

11. Third-Party Services

The Platform integrates with third-party services (AI providers, payment processors, etc.). We are not responsible for the availability, reliability, privacy practices, or terms of any third-party service. Your use of third-party services is governed by their respective terms and policies.

12. Service Availability and Modifications

We may modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice, and without liability to you. We are under no obligation to maintain, support, or continue offering the Service.

13. Data and Backups

While we take reasonable measures to protect your data, we do not guarantee the preservation or recoverability of any data stored on the Platform. You are solely responsible for maintaining your own backups. We are not liable for any loss of data, regardless of cause.

14. Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these terms or the Service shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved informally within thirty (30) days, it shall be resolved through binding arbitration in accordance with applicable arbitration rules, rather than in court. You agree to waive your right to a jury trial and to participate in any class action lawsuit against the Platform or its owner(s).

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect. Our failure to enforce any right or provision does not constitute a waiver of such right or provision.

16. Changes to Terms

We may update these Terms at any time. We will indicate the "Last updated" date when we change the Terms. Continued use after changes constitutes acceptance. If you do not agree, you must stop using the Service.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and Copyright Policy, constitute the entire agreement between you and Entangled Text regarding your use of the Service and supersede all prior agreements and understandings.

18. Contact

For questions about these Terms, please use our Contact page.